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From the week commencing Monday 10th June 2019 our telephone service hours will be changing and the service will no longer operate on Saturdays. We will also be closing the service at 4:30pm on Fridays.

We will still operate outside of office hours on Tuesday and Thursday. 

The new opening hours will be:

Monday 9am-5pm

Tuesday 9am-6.30pm

Wednesday 9am-5pm

Thursday 9am-6.30pm

Friday 9am-4:30pm

The opening times to our Drop - In Service have changed!

We are now open weekdays 9am - 5pm.

Visit us at Ernest English House, Buckwell Street, PL1 2DA

Universal Credit was introduced on the 25th of January 2016

Those affected by the change will be single individuals who are of working age and are making a new claim for Jobseekers Allowance and help with their rent or other housing costs.

  • You will not be affected if you’re already receiving Housing Benefit and Jobseekers Allowance.
  • The claim will need to be made at the Job Centre.
  • You will no longer be able to claim Housing Benefit from Plymouth City Council.
  • You will still claim Housing Benefit from the Council after 25th January 2016 if you have a partner and/or dependent children.

Universal Credit will gradually be rolled out to other claimants including couples and families.


Pension wise banner


Pension reforms came in on the 6th April 2015, meaning that people approaching retirement have more choices about how to use their pension pots. For the first time, people will have the freedom to decide whether they buy an annuity, take a lump sum, or a mixture or both.

Citizens Advice Plymouth is one of 50 Pension Wise delivery centres providing face to face guidance across 500 locations in England and Wales which will help people to make sense of their pension choices.

Pension Wise guidance is also available on the phone from The Pensions Advisory Service (TPAS) and online by the Government. The 45 minute appointments will be tailored to the individual, taking into account the value of their pension and their plans for retirement.

The service is highlighting how to get the most out of a Pension Wise appointment. Preparation is key, with people knowing enough about their pension so that they can spend the appointment discussing their circumstances and options.

People approaching retirement should be aware of scams.  Concerns about scams can be discussed separately with any Citizens Advice Service, with the Citizens Advice consumer service helpline and it will be included in your Pension Wise appointment.

Citizens Advice Plymouth has put together a guide on how to prepare for a face to face Pension Wise appointment.


The Wis£r Wonga project launch a new App this Saturday 25 July between 11am-2pm at the Sundial in Plymouth City Centre for young people aged 16-24 to be able to budget on the move.

The App will be available to download on to smart phones from the Play Store (from Saturday) or the App Store (from the 30th July).

Wis£r Wonga is a project funded by the Big Lottery and delivered in partnership by Plymouth Citizens Advice Bureau, The Zone and DCH. The App will give young people access to the budgeting tools that Wis£r Wonga use every day to help young people to get their finances back on track. The technology enables users to find out about projects accessible to them and to fill in a referral form, which will go directly to the Wis£r Wonga Team.

Based on a Concept by Advice Sheffield.
Created by ESP Projects Ltd.

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