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Advice Plymouth is a formal consortium of not-for-profit advice agencies, commissioned by Plymouth City Council to deliver a co-ordinated advice and information service for the people of Plymouth. The service is available to people who live, work or study in Plymouth.

Consortium members, selected for their track record in delivering quality advice services to groups, including those with special needs, comprise of Citizens Advice Plymouth and Improving Lives Plymouth


We can provide information and guidance in the following areas:

Benefits and Tax Credits

If you are uncertain about which benefit you are entitled to now or in the future, or if you wish to appeal against a decision by the Department of Work and Pensions.


Your rights when you buy or sell goods. Action you can take to get money back, goods replaced, or repaired.


Employer and employee rights and responsibilities, including health and safety aspects, unfair dismissal, redundancy, discrimination, holidays, wages etc.


Your rights and status as a tenant.  What you can do if you are homeless or in unsuitable accommodation.


Explain your legal rights, court procedures, legal documents etc.

Money & Debt

Do you need help with dealing with your debts, support with budgeting and managing your money.


Your rights and responsibilities in an unmarried or married relationship, including children.


Do you pay tax on savings? Compensation, redundancy, pay etc.

Water Debt Gateway

If you have a debt with South West Water and need help, the FreshStart team are here to help you find a solution.

Based on a Concept by Advice Sheffield.
Created by ESP Projects Ltd.

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