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The opening times to our Drop - In Service have changed!

We are now open weekdays 9am - 5pm.

Visit us at Ernest English House, Buckwell Street, PL1 2DA

Universal Credit was introduced on the 25th of January 2016

Those affected by the change will be single individuals who are of working age and are making a new claim for Jobseekers Allowance and help with their rent or other housing costs.

  • You will not be affected if you’re already receiving Housing Benefit and Jobseekers Allowance.
  • The claim will need to be made at the Job Centre.
  • You will no longer be able to claim Housing Benefit from Plymouth City Council.
  • You will still claim Housing Benefit from the Council after 25th January 2016 if you have a partner and/or dependent children.

Universal Credit will gradually be rolled out to other claimants including couples and families.


Pension wise banner


Pension reforms came in on the 6th April 2015, meaning that people approaching retirement have more choices about how to use their pension pots. For the first time, people will have the freedom to decide whether they buy an annuity, take a lump sum, or a mixture or both.

Citizens Advice Plymouth is one of 50 Pension Wise delivery centres providing face to face guidance across 500 locations in England and Wales which will help people to make sense of their pension choices.

Pension Wise guidance is also available on the phone from The Pensions Advisory Service (TPAS) and online by the Government. The 45 minute appointments will be tailored to the individual, taking into account the value of their pension and their plans for retirement.

The service is highlighting how to get the most out of a Pension Wise appointment. Preparation is key, with people knowing enough about their pension so that they can spend the appointment discussing their circumstances and options.

People approaching retirement should be aware of scams.  Concerns about scams can be discussed separately with any Citizens Advice Service, with the Citizens Advice consumer service helpline and it will be included in your Pension Wise appointment.

Citizens Advice Plymouth has put together a guide on how to prepare for a face to face Pension Wise appointment.

Telephone Advice

From the 1st of September 2015: Advice Plymouth Helpline hours:

The lines will be open from:

Monday Wednesday and Friday 9am - 6.30pm

Tuesday and Thursday 9am - 8pm

Saturday 9am - 1pm


The Wis£r Wonga project launch a new App this Saturday 25 July between 11am-2pm at the Sundial in Plymouth City Centre for young people aged 16-24 to be able to budget on the move.

The App will be available to download on to smart phones from the Play Store (from Saturday) or the App Store (from the 30th July).

Wis£r Wonga is a project funded by the Big Lottery and delivered in partnership by Plymouth Citizens Advice Bureau, The Zone and DCH. The App will give young people access to the budgeting tools that Wis£r Wonga use every day to help young people to get their finances back on track. The technology enables users to find out about projects accessible to them and to fill in a referral form, which will go directly to the Wis£r Wonga Team.

 We are moving A5c

Our new address is:


We are moving A5

91/93 North Prospect Road,
North Prospect,

Our phone numbers won’t change
(01752) 300700 or 0800 783 4259

Routeways Are Relocating To New Offices At The End Of July

Based on a Concept by Advice Sheffield.
Created by ESP Projects Ltd.